But that's not how it works.

[mousapelli]

Someone clearly in India: Hallo, end welcome to Netgeer Help.
Me: We can't log in to our router. Everything works, we just can't look at our settings.
SCiI: Please to go to the webpaage...
Me: 192.168.0.1? And the login is X and the password is Y? or possibly the password might also be Z?
SCiI: yeeeees...
me: it doesn't work. we haven't changed it. it used to work, but now no. We've restarted everything, including that thing where you hold down the reset button until your fingers bleed. no.
SCiI: well, yoo must haf changed da passwort.
me: I'm telling you we didn't. and even if we did, we did the reset-button-finger-bleeding thing. It says no.
SCiI: .................dat is not how it werks.
me: yes, well, I can certainly agree with you there.

If anybody else cares to try, my case number is 1560309. They told me to call back when I have a problem that exists.

Comments

[copperbadge.livejournal.com]

Call back and ask to speak to their supervisor. The way helpdesk now works is that you are sent to someone in India who has a Big Book O Troubleshooting in front of them. Generally, if they don't know the answer, they're either supposed to tell you that your problem doesn't exist, or that you need to reinstall windows (they told me to do this when I couldn't hook into the school's wireless; turned out later I needed an encryption key.)

Once you ask to speak to a supervisor, however, they're going to transfer you back across to America, to a management-level helpdesk associate who actually has specific training. (This is what my stepfather does for Dell). They should be able to help you a bit more.

[mousapelli.livejournal.com]

heh, thanks for the suggestion. I'll give it a try after I take a little break so that I don't break something (preferably the router).

the real problem here is that I probably touched the router, thus shorting out some key password info with my completely useless and irritating elecromagnetic mutant power.

[coriolis]

ARGH! I HATE shit like that.

Our IT department in work now has it's helpdesk in India. Where the people have very strong Indian accents.

I, on the other hand, am in Ireland. I have a very definite Irish Accent.

Do you think either of us can understand the other one? NO.

And that is how our IT department saves money. If the phone people can't understand the problems, there mustn't BE any! hurrah for the IT people, no work for them.

UGH

>.

[mousapelli.livejournal.com]

haha, don't you love it?

my mom used to work with an egyptian woman, and they would occaisionally go down to this korean drugstore for stuff, and the owner and dagmar would take like fifteen minutes to establish "i would like some shampoo" because their accents were so thick.

[dipping_sauce]

Oh, that sucks.

(You've probably already done this, but have you tried updating your router's firmware [I think that's what it's called, you should be able to find it free at the router's manufacturer's website]?)

[mousapelli.livejournal.com]

I'm under then impression that I have the latest one (although, you know i'm not sure because i can't look at my settings). At least, the support page for our model was like "don't touch the firmware for the v2! no touchy!"

oh god, who knows. I'll take another look at their DL section.

[dipping_sauce]

Honestly, I don't know nuthin' bout routers.

The one at work wasn't working right (nothing like your problem; it wouldn't connect us to some websites for no reason AT ALL), but when we installed the new firmware, it fixed the problem.

Have you tried googling your router's brand and your problems to see if anyone else on the Internets has had the same trouble?

[fantomeq.livejournal.com]

Erg, that kind of thing makes me so mad! My condolences. I hope it wasn't the victim of a psychic serial killer who wants to destroy technology, like all of my electronics.

[florahart]

Gah. SO IRRITATING. This is like when I tried to talk to Capital One a while back and pretty much wound up strangling my phone handset in hopes it would work as a really ugly voodoo doll.

http://www.livejournal.com/users/florahart/157843.html for your entertainment.