well this has been a fun three days
Jun. 23rd, 2011 11:38 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mousapelliI bullied my mother into calling AT&T, because she's the only one who can get anywhere with them for whatever reason (she used to work there for like 23 years, I can only assume that she knows secret passwords or something), and the lady on the phone told her that yes, there was really no way around dropping $300 if i wanted an iphone no matter how close I am to my upgrade if i'm not actually there yet. She did say though that there's always refurbished phones in the system, if you look online.
fine. so I look online, and there they are, and then I log in and they disappear. hm. this goes on for about 2 days, because the website is in the middle of being upgraded and so it won't even let me log on half the time, until this morning I am finally like, enough is enough, and click the 'livechat with person' button.
that's 25 minutes i'll never get back, and ps don't even bother because I'm really sure the 'person' is a machine, like a sophisticated snapebot, only one that answers much slower and doesn't know any good gossip about the Dark Lord.
finally I break down and call, which I hate beyond reason, and go through the whole story again, and at least this person knows what she's talking about because she finally says, well you can only get a refurbished phone if you're up for your upgrade (or you're brand new).
me: you're telling me that refurbished phones are only available at the point where getting a brand new phone would be practically the same price anyway?
her: ...........yes.
and so i'm back to exactly where I started, which is either suffer with the Worst Phone Ever(tm) until November or pay them $300.
Up next: annual physical! I'm sure that will make me feel much better!
fine. so I look online, and there they are, and then I log in and they disappear. hm. this goes on for about 2 days, because the website is in the middle of being upgraded and so it won't even let me log on half the time, until this morning I am finally like, enough is enough, and click the 'livechat with person' button.
that's 25 minutes i'll never get back, and ps don't even bother because I'm really sure the 'person' is a machine, like a sophisticated snapebot, only one that answers much slower and doesn't know any good gossip about the Dark Lord.
finally I break down and call, which I hate beyond reason, and go through the whole story again, and at least this person knows what she's talking about because she finally says, well you can only get a refurbished phone if you're up for your upgrade (or you're brand new).
me: you're telling me that refurbished phones are only available at the point where getting a brand new phone would be practically the same price anyway?
her: ...........yes.
and so i'm back to exactly where I started, which is either suffer with the Worst Phone Ever(tm) until November or pay them $300.
Up next: annual physical! I'm sure that will make me feel much better!
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no subject
Date: 2011-06-23 05:10 pm (UTC)no subject
Date: 2011-06-23 05:47 pm (UTC)no subject
Date: 2011-06-23 06:11 pm (UTC)I'm sorry, something that's been refurbished meant that there was something wrong and it was sent back. You shouldn't have to pay full price for something that they had to fix in the first place.
no subject
Date: 2011-06-23 08:56 pm (UTC)no subject
Date: 2011-06-23 11:53 pm (UTC)no subject
Date: 2011-06-23 05:33 pm (UTC)no subject
Date: 2011-06-23 05:47 pm (UTC)no subject
Date: 2011-06-23 05:48 pm (UTC)